Last Updated: August 2026
This Payment & Shipping Information forms part of the Terms and Conditions of Pisces Scents (Pty) Ltd ("Pisces Scents", "we", "us" or "our").
This policy applies to purchases made through the Pisces Scents online store.
Pisces Scents uses the Netcash Payment Gateway to securely process online payments.
Depending on the payment options enabled on our Netcash account and available for your transaction, customers may be able to pay using:
The payment methods available to you will be clearly displayed during the checkout process.
Netcash's payment gateway supports secure online payment processing and card transactions are protected using industry-standard security measures.
For Payflex purchases, customers complete the applicable Payflex approval and payment process at checkout. Payflex allows eligible customers to pay for qualifying purchases in instalments while Pisces Scents receives payment through the Netcash payment process.
Pisces Scents does not accept:
When making a payment, you confirm that:
For security and fraud-prevention purposes, Pisces Scents or its payment service providers may require additional verification before an order is processed.
If a payment cannot be successfully authorised or a transaction is reasonably suspected to be fraudulent, Pisces Scents may place the order on hold or cancel the order.
Where an order is cancelled after payment has been received, any refund due to the customer will be processed in accordance with our Returns, Refunds & Exchanges Policy.
An order is only considered paid once successful payment has been confirmed through the applicable payment method.
A payment attempt, payment notification, screenshot or proof of payment does not necessarily mean that the payment has been successfully received or authorised.
Pisces Scents reserves the right to wait for payment confirmation before preparing or dispatching an order.
Where Payflex is available at checkout, eligible customers may select Payflex as their payment method.
Payflex determines customer eligibility and manages the customer's applicable instalment arrangement.
Pisces Scents does not determine Payflex approval, eligibility requirements, instalment schedules or customer account decisions.
For information regarding Payflex eligibility and instalment arrangements, customers should refer to the information provided by Payflex during checkout.
Where Pisces Scents provides direct bank EFT details for a specific transaction, customers must use the payment reference supplied with the order.
Direct EFT payments must be made within the period specified by Pisces Scents.
An order will only be processed once the payment has been received and verified.
Banking details should only be used when provided directly by Pisces Scents through an authorised invoice, payment request or other official communication.
Customers should not rely on banking details received from an unauthorised third party.
Pisces Scents takes reasonable steps to ensure that product descriptions and prices displayed on our website are accurate.
However, errors may occasionally occur.
If a genuine pricing error is identified before an order has been fulfilled, Pisces Scents may contact the customer to confirm whether the customer wishes to proceed at the correct price.
Where the customer does not wish to proceed with the corrected price, the order may be cancelled and any amount already paid will be refunded in accordance with applicable law.
Nothing in this section limits any rights provided to consumers under applicable South African consumer protection legislation.
Pisces Scents currently delivers to customers within South Africa.
We do not currently offer international delivery.
Orders are delivered using a third-party courier service.
Depending on the delivery option available for your order, delivery may be made directly to the address supplied during checkout or to an applicable collection point.
The available delivery options will be displayed during checkout.
Our standard delivery charges are currently:
Where a promotional offer provides free or discounted delivery, the specific terms of that promotion will apply.
Where Pisces Scents offers free delivery based on a minimum order value or promotional campaign, the qualifying amount and applicable delivery areas will be clearly stated in the relevant promotion.
Unless expressly stated otherwise, promotional free delivery does not automatically apply to every order.
Where a promotion has specific geographical, product, date or order-value restrictions, those restrictions will apply.
Orders are normally dispatched after successful payment has been received and verified.
Delivery times depend on the customer's delivery location, courier availability and operational circumstances.
Estimated delivery times will be communicated where available.
Delivery times are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
Courier delays may occur because of circumstances including:
During promotional campaigns, peak shopping periods and the festive season, customers should allow additional time for order processing and delivery.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to communicate this to you.
Customers are responsible for ensuring that the delivery address and contact information supplied during checkout are accurate and complete.
For security reasons, we may not be able to change the delivery address after an order has been processed or dispatched.
If you need to change your delivery information, please contact Pisces Scents as soon as possible after placing your order. We will advise whether the change can still be accommodated.
Additional courier charges may apply where an address change results in additional delivery costs.
The courier may attempt delivery according to its normal delivery procedures.
If nobody is available to receive the parcel, the courier may:
Customers are responsible for ensuring that someone is reasonably available to receive the delivery or for following the courier's collection instructions.
Where a parcel is returned to Pisces Scents because the customer was unavailable, supplied an incorrect address, failed to respond to courier communications, or otherwise caused the failed delivery, additional delivery charges may apply before the order can be dispatched again.
If an order cannot be delivered because the customer supplied an incorrect, incomplete or inaccurate delivery address or contact details, Pisces Scents may contact the customer to obtain the correct information.
Where the courier charges an additional fee to correct the delivery or redeliver the parcel, the customer may be responsible for that additional cost where the error was attributable to the customer.
Customers should inspect their delivery as soon as reasonably possible after receiving it.
If your parcel appears damaged, please take photographs of:
Please contact Pisces Scents as soon as reasonably possible and provide your order number and photographs.
Damage that occurred before or during delivery will be handled in accordance with our Returns, Refunds & Exchanges Policy and applicable consumer protection legislation.
If you receive a product that differs from the product you ordered, please contact us as soon as reasonably possible.
Please provide:
Where Pisces Scents supplied the incorrect product, we will arrange the appropriate remedy in accordance with applicable law and our Returns, Refunds & Exchanges Policy.
Pisces Scents will remain responsible for the goods in accordance with applicable South African consumer protection legislation.
Nothing in these Terms and Conditions or this Payment & Shipping Policy is intended to transfer responsibility or risk to the customer in a manner that is prohibited by law.
Once the goods have been properly delivered to the customer or an authorised recipient, the customer is responsible for taking reasonable care of the goods and using them in accordance with the product instructions and safety information.
Pisces Scents is not responsible for damage resulting from misuse, negligence, unauthorised modification or failure to follow the applicable product instructions, subject always to the customer's statutory rights.
Where collection-point delivery is available, the customer will be responsible for collecting the parcel within the period specified by the courier.
Failure to collect a parcel may result in the parcel being returned to Pisces Scents.
Additional delivery or redelivery costs may apply where a parcel has to be sent again because it was not collected.
If a delivery cannot be completed despite reasonable delivery attempts, Pisces Scents may contact the customer to determine whether the parcel can be redelivered.
Where an order is returned to Pisces Scents and cannot reasonably be delivered, the customer will be contacted regarding the available options.
Any refund will be handled in accordance with applicable law and our Returns, Refunds & Exchanges Policy.
Where the failed delivery was caused by incorrect information supplied by the customer or failure by the customer to follow the courier's delivery or collection instructions, reasonable additional delivery costs may be deducted or charged where legally permissible.
For payment, shipping or delivery enquiries, please contact:
Pisces Scents (Pty) Ltd
Email: piscesscents@gmail.com
WhatsApp/Telephone: +27813826524
Website: https://www.piscesscents.co.za/
Please quote your order number when contacting us about an existing order.
This Payment & Shipping Information should be read together with the following Pisces Scents policies:
Nothing in this policy limits or excludes any rights that consumers have under applicable South African law.
