Last Updated: August 2026
Pisces Scents (Pty) Ltd ("Pisces Scents", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, place an order, communicate with us, or otherwise interact with Pisces Scents.
This Privacy Policy is intended to comply with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA) and the Promotion of Access to Information Act 2 of 2000 (PAIA).
By using our website and providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
Legal Name: Pisces Scents (Pty) Ltd
Company Registration Number: 2025/844230/07
Physical Address: 192 Garden Street, Meyerspark, Pretoria, 0184
Postal Address: 192 Garden Street, Meyerspark, Pretoria, 0184
Director: Cleve L Cass
Telephone / WhatsApp: +27 81 382 6524
Email: piscesscents@gmail.com
Website: https://www.piscesscents.co.za/
The Information Officer for Pisces Scents is:
Name: Cleve L Cass
Email: piscesscents@gmail.com
Telephone: +27 81 382 6524
The Information Officer is responsible for overseeing Pisces Scents' compliance with applicable privacy and access-to-information requirements and for dealing with requests relating to personal information.
The Information Officer will perform these responsibilities in accordance with applicable legislation and the requirements of the Information Regulator.
Pisces Scents has not appointed a Deputy Information Officer at this time.
Where a Deputy Information Officer is appointed, this Privacy Policy will be updated accordingly.
Pisces Scents collects and processes personal information for legitimate business purposes, including processing customer orders, providing products and services, processing payments, arranging deliveries, communicating with customers, improving our website and complying with legal obligations.
We aim to collect only information that is reasonably necessary for the purposes for which it is processed.
We will process personal information in accordance with the conditions for lawful processing under POPIA.
Pisces Scents maintains a PAIA Manual setting out information about the company and the procedure for requesting access to records held by Pisces Scents.
The PAIA Manual will be made available through the Pisces Scents website once finalised.
PAIA Manual: /paia-manual
Requests for access to records may be submitted to the Information Officer using the contact details provided in this Privacy Policy and the PAIA Manual.
Depending on how you interact with Pisces Scents, we may collect the following categories of personal information.
This may include:
When you make a purchase, payment information may be processed through our authorised payment service providers.
Pisces Scents uses the Netcash payment platform to process online payments.
We do not intentionally store customers' full debit or credit card details on our website.
Payment information may be processed by the relevant payment provider in accordance with that provider's own privacy and security practices.
When you visit our website, certain technical information may be collected automatically, depending on the technologies enabled on the website.
This may include:
Cookies, analytics tools, tags or similar technologies may be used to help us operate, secure and improve our website.
We may process personal information for the following purposes:
To:
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Where permitted by law, we may use personal information to send customers information about Pisces Scents products, promotions, special offers and other marketing communications.
Customers may unsubscribe from marketing communications at any time.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related communications, such as order confirmations, delivery notifications or important account information.
When you place an order through our website, we may receive information necessary to fulfil that order.
This may include:
Your delivery information may be shared with the relevant courier or logistics provider where necessary to deliver your order.
Pisces Scents uses third-party service providers to operate aspects of our business.
Depending on the service being provided, these may include:
We only provide third parties with personal information that is reasonably necessary for them to perform the relevant service.
Third-party providers may process personal information in accordance with their own privacy policies and applicable legal requirements.
Pisces Scents will not sell your personal information.
We may disclose personal information where reasonably necessary:
Where we use service providers to process personal information on our behalf, we take reasonable steps to require appropriate confidentiality and security measures.
Some third-party technology or service providers used by Pisces Scents may process or store personal information outside South Africa.
Where personal information is transferred outside South Africa, Pisces Scents will take reasonable steps to ensure that the transfer is handled in accordance with applicable POPIA requirements.
This may include ensuring that the recipient is subject to an appropriate legal framework, contractual safeguards or other protections required by law.
Further information about specific third-party service providers may be requested from our Information Officer.
The Pisces Scents website and online store are not specifically directed at children.
We do not knowingly collect personal information from children for the purpose of creating customer accounts or conducting direct marketing.
If we become aware that personal information belonging to a child has been collected unlawfully, we will take reasonable steps to address the situation in accordance with applicable law.
If you choose to subscribe to Pisces Scents marketing communications, we may use your contact details to send information about:
You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us directly.
We will continue to send essential service communications where necessary, including information relating to orders, payments, deliveries, returns or other transactions.
Our website may use cookies and similar technologies.
Cookies may be used to:
You may be able to control or disable certain cookies through your browser settings.
Disabling certain cookies may affect the functionality of parts of the website.
Where required, Pisces Scents will obtain the appropriate consent for non-essential cookies or similar technologies.
Pisces Scents takes reasonable technical and organisational measures to protect personal information against:
Access to personal information is limited to persons and service providers who reasonably require the information to perform their functions.
No electronic transmission or storage system can be guaranteed to be completely secure. However, Pisces Scents will take reasonable steps to protect the information entrusted to us.
If Pisces Scents becomes aware of a security compromise involving personal information, we will respond in accordance with applicable legal requirements.
Where required by POPIA, affected data subjects and the Information Regulator will be notified of a security compromise.
If you believe that your personal information may have been compromised, please contact us immediately using the details in this Privacy Policy.
Pisces Scents will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Certain information may need to be retained for accounting, tax, legal, contractual, dispute-resolution or regulatory purposes.
When personal information is no longer required, Pisces Scents will take reasonable steps to securely delete, destroy or de-identify it where appropriate.
Subject to applicable law, you may have the right to:
A request may be subject to reasonable identity verification and any requirements or limitations prescribed by applicable law.
To exercise your rights, please contact our Information Officer:
Email: piscesscents@gmail.com
Telephone / WhatsApp: +27 81 382 6524
Please clearly state the nature of your request and provide sufficient information for us to identify the personal information concerned.
We may need to verify your identity before processing the request.
Where appropriate, we may use the prescribed forms issued under POPIA or PAIA.
If you believe that Pisces Scents has not handled your personal information in accordance with applicable privacy legislation, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.
You also have the right to lodge a complaint with the Information Regulator (South Africa).
Current Information Regulator contact and complaint facilities are available through its official website and eServices portal.
Information Regulator: https://inforegulator.org.za/
eServices: https://eservices.inforegulator.org.za/
The Information Regulator provides facilities for submitting POPIA complaints and reporting security compromises.
If Pisces Scents, or substantially all of its assets or business, is sold, transferred, merged or otherwise reorganised, personal information may form part of the transferred business assets.
Any such transfer will be handled in accordance with applicable privacy legislation.
Our website may contain links to third-party websites, services or platforms.
This Privacy Policy applies to Pisces Scents and does not govern the privacy practices of third parties.
Customers should review the privacy policies of third-party websites and services before providing them with personal information.
Pisces Scents may update this Privacy Policy from time to time.
The updated version will be published on our website and will indicate the date on which it was last updated.
Where appropriate, we may provide additional notice of material changes.
For questions, requests or concerns regarding this Privacy Policy or the processing of your personal information, please contact:
Pisces Scents (Pty) Ltd
Information Officer: Cleve L Cass
Email: piscesscents@gmail.com
WhatsApp / Telephone: +27 81 382 6524
Physical Address: 192 Garden Street, Meyerspark, Pretoria, 0184
Website: https://www.piscesscents.co.za/
