Last Updated: August 2026
This Returns, Refunds & Exchanges Policy forms part of the Terms and Conditions of Pisces Scents (Pty) Ltd ("Pisces Scents", "we", "us" or "our").
This policy applies to products purchased through the Pisces Scents online store.
Our returns policy is intended to comply with applicable South African consumer protection legislation, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Nothing in this policy limits any right that a consumer has under applicable law.
Certain products may not be eligible for a voluntary return where the customer has simply changed their mind.
This may include products which:
This does not affect a customer's statutory rights where a product is defective, unsafe, incorrectly supplied, or otherwise does not comply with the requirements of applicable consumer protection legislation.
Pisces Scents may, at its discretion, accept the return of an unwanted product where the product is eligible for return.
Unless a different right applies by law, the product must:
For hygiene and safety reasons, opened or used perfumes, body-care products, personal-care products and similar products may not qualify for a change-of-mind return.
This voluntary return provision does not limit any statutory cooling-off or cancellation rights that may apply under South African law.
Certain electronic transactions may be subject to a statutory cooling-off period under the Electronic Communications and Transactions Act 25 of 2002.
Where a statutory cooling-off right applies, Pisces Scents will honour that right in accordance with the applicable legislation and its prescribed conditions.
Certain transactions and products are excluded from the ECTA cooling-off provisions, including certain goods made to a customer's specifications, personalised goods, goods which cannot reasonably be returned because of their nature, and goods likely to deteriorate or expire rapidly.
If Pisces Scents sends you a product that is different from the product you ordered, please contact us as soon as reasonably possible.
Examples include:
Once the error has been confirmed, Pisces Scents will arrange the appropriate remedy in accordance with applicable law.
Where the incorrect product was supplied due to an error by Pisces Scents, we will not charge you for the reasonable return and replacement process.
If your order arrives visibly damaged, please contact Pisces Scents as soon as reasonably possible and provide photographs of:
This information helps us investigate the matter with the courier and process your return or replacement efficiently.
Damage that existed when the product was delivered will be dealt with in accordance with the applicable consumer protection requirements.
A defect includes a material imperfection in the manufacture, components or performance of a product that makes the product less acceptable than a consumer would reasonably be entitled to expect in the circumstances.
Examples may include:
A product will not necessarily be considered defective merely because a customer does not personally like its fragrance, colour, appearance or performance where the product otherwise conforms to its description and intended purpose.
Products damaged as a result of misuse, incorrect use, negligence, unauthorised alteration, failure to follow product instructions, or other circumstances attributable to the customer may not qualify as defective goods.
In terms of section 56 of the Consumer Protection Act, goods supplied to consumers are subject to an implied warranty of quality.
Where goods fail to satisfy the applicable requirements and standards, a consumer may return the goods within six months after delivery, without penalty and at the supplier's risk and expense, subject to the requirements of the Act.
Where section 56 applies, the consumer may choose the applicable remedy of:
Pisces Scents will process the applicable remedy in accordance with the Consumer Protection Act.
This statutory warranty is in addition to any express warranty that Pisces Scents may provide for a particular product.
Before returning a product, please contact Pisces Scents using the contact details provided on our website.
Please provide:
We will provide you with instructions regarding the return process.
Please package the product securely to prevent further damage during transportation.
Where the return relates to a defective, damaged or incorrectly supplied product and the law requires the supplier to bear the return costs, Pisces Scents will arrange the appropriate return process.
Where a return is made because Pisces Scents supplied an incorrect, defective or damaged product, Pisces Scents will bear the reasonable return costs where required by applicable law.
For voluntary change-of-mind returns that are not defective and are not otherwise covered by a statutory right, the customer may be responsible for reasonable return or collection costs.
No provision of this policy will be interpreted as requiring a customer to pay return costs where applicable law requires Pisces Scents to bear those costs.
Returned products may be inspected to establish the condition of the product and the circumstances giving rise to the return.
An inspection does not remove or limit any statutory consumer rights.
Where a product is returned because of an alleged defect, Pisces Scents may request reasonable information or evidence concerning the alleged defect in order to process the return.
Where a refund is due, Pisces Scents will process the refund in accordance with the applicable legal requirements and the circumstances of the return.
Where reasonably possible, refunds for online purchases will be processed using the original payment method or an appropriate electronic payment method.
Where a refund must be processed through our payment provider, the processing time may depend on the payment provider and the customer's financial institution.
For payments processed through Netcash, the refund will be processed through the applicable Netcash payment/refund process.
Pisces Scents will not intentionally delay a refund that is legally due to a customer.
For hygiene, safety and quality-control reasons, Pisces Scents may not accept a voluntary change-of-mind return of products that have been opened or used.
This may include:
This restriction does not apply where a customer has a statutory right to return a defective, unsafe, incorrectly supplied or otherwise qualifying product.
Pisces Scents products are handcrafted and may contain fragrance oils and other cosmetic or fragrance ingredients.
Minor variations in colour, appearance or fragrance characteristics may occur between batches and do not automatically constitute a defect.
Customers should follow all product instructions and warnings provided with the product.
Where a product is intended for application to the skin, customers should review the product ingredients and discontinue use if irritation or an adverse reaction occurs.
Gift cards are subject to the specific terms displayed at the time of purchase.
Unless otherwise required by law, a gift card may not be exchangeable for cash.
Where a gift card is defective or incorrectly issued, please contact Pisces Scents so that the matter can be investigated and an appropriate remedy provided.
To request a return, refund or exchange, please contact:
Pisces Scents (Pty) Ltd
Email: piscesscents@gmail.com
WhatsApp/Telephone: +27813826524
Website: https://www.piscesscents.co.za/
Please include your order number in all return and refund enquiries.
Pisces Scents is committed to treating customers fairly and handling returns, refunds and complaints in accordance with applicable South African consumer protection legislation.
Nothing in this policy is intended to exclude, restrict or waive a consumer's rights where such exclusion, restriction or waiver is prohibited by law.
